FAQ
Sizing
Do you have a size guide?
A size guide can be found on the page of the product you're interested in under the 'size guide and fit notes' section
What should I do if I'm in between sizes?
If you are in between sizes, we recommend you size up.
Orders
What do I do if my item is damaged/ faulty or I've received the wrong item?
We do our best to ensure you receive the correct item and there are no damages to them. However, mistakes can happen and we truly apologise.
If this happens to you, please contact us at hello@ahimsarose.com with your order number, details and images so that we can evaluate the issue and make it right.
Shipping
Do you ship worldwide?
Currently, we are only shipping to the UK and countries outside of the EU. This is subject to change. If you do live within the EU, please join our mailing list for updates on this.
How much is shipping and how long does delivery take?
United Kingdom
Royal Mail tracked 24 (1-2 business days) - £4.99
Royal Mail tracked 48 (2-4 business days) - £3.99
International shipping (excluding customs, duties and taxes)
Europe (excluding EU countries)
2-11 business days - £17.99
United States, Canada and Australia
3-17 business days after dispatch - £23.99
United Arab Emirates
3-17 business days - £25.99
Rest of the world
3-17 business days - £27.99
The above delivery times is an estimate and may be subject to change. We cannot guarantee that you will receive your package within the above time frames. This will depend on the couriers delivery times.
Orders placed between Monday to Thursday by 5pm UK time will be processed within 24 hours (excluding UK public holidays). Orders placed on Friday and by 5pm Monday will be processed on Monday.
Do we pay for customs, duties and taxes?
You are responsible for any duties, taxes or custom charges incurred. Please contact your local customs office for further information.
Please note, if you refuse to pay any fees that may occur, the parcel will be returned to Ahimsa Rose. The initial shipping and return cost will be forfeited. You will receive a refund on the items purchased only.
Returns
What is your returns policy?
We hope you love your purchase. However, if for any reason it's not right for you, you must notify us of the items you would like to return within 14 days from the date of receipt and return them within 14 days after notifying us. This means from the date you receive your item/s, you have 28 days to send it back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return my item/s?
To arrange a return, please contact us at hello@ahimsarose.com with your order number and reason for return.
Do I have to pay postage for my return?
You are responsible for the cost of your return shipping. For international returns, this includes any customs duties, taxes, and fees incurred.
Can I exchange an item?
Currently we do not offer exchanges. Refunds only. If you would like a different size, we recommend returning your item and placing a new order.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ahimsarose.com.
Sustainability and Ethics
What makes your products sustainable?
We do our best to ensure sustainability is considered throughout our journey of creating indo western clothes. So far, we have done this by:
1. Using Global Organic Textile Standard (GOTS) certified organic cotton from India. Organic cotton uses significantly less water to produce in comparison to non organic cotton. It does not contain any toxic chemicals such as pesticides and synthetic fertilizers which makes it better for our skin and farmers health too. Organic cotton is also biodegradable which means it can decompose in compost unlike synthetic fabrics.
2. Using corozo buttons. Corozo buttons are made out of the nut of the tagua palm tree. They are natural and biodegradable which makes it a more eco friendly option in comparison to plastic buttons.
3. Sampling and production in the UK. Although our fabric derives from India as it's grown there, to reduce the carbon footprint, our sampling and production is done in the UK.
3. Using seeded swing tags and thank you cards for UK customers and recycled paper for international customers. Our swing tags and thank you cards are made from recycled materials. Rather than chucking them in the bin, you can plant them. As sending seeds overseas to specific countries is prohibited, we have used recycled paper for our international customers instead. We have even repurposed our leftover fabric to create tags for our swing tags and ribbons for packaging.
4. Using plastic free packaging. Our outer packaging is made using FSC certified paper and is recyclable. Our inner packaging is a tote bag made using GOTS certified organic cotton which you can take around with you when you're out and about.
Are your products ethically made?
Our fabric supplier is in India and Global Organic Textile Standard (GOTS) certified. This certification ensures safe working conditions, fair wage, no forced or child labor, transparency and minimisation of unethical practices. Our production happens in the UK which ensures greater transparency and assurance in compliance of labor and employment laws.
We do not use any animal derived fabric, glues, ink, etc.
How do you give back?
As a way of giving back and contributing towards creating a greener environment, we are part of the plant a tree initiative with Tree-Nation. This support biodiversity, prevent soil erosion, regulate water cycles and to offset our carbon emissions. A tree is planted for every purchase made.
Contact
How do we contact you if we have any further queries?
Please email us at hello@ahimsarose.com and we will aim to respond within 48 hours.